Order Information
How to Order
Orders can be placed by phone, fax, email, and through the US Postal service. To order over the phone, simply call (855) 678-9999 to speak with one of our sales representatives. Our office operates Monday – Friday, 7:00am to 6:00pm PST. Orders may be faxed to (855) 678-9999, or mailed to our sales department at the address listed below. Please include the item #, description, size and/or color as required for each product you wish to order.
Because all items are not in stock at all times, please allow sufficient lead time when ordering. Please include name, address, and customer account number with orders. Your customer account number appears above your name on the address label of this catalog. Using it for each order or inquiry speeds response time!
Federal Supplier Inc.
5776 Lindero Canyon Rd.
Suite D-122
Westlake Village, CA 91362
(855) 678-9999
sales@federalsupplierinc.com
Custom Orders
Custom work may take 30-120 days for delivery. Please allow sufficient lead time when ordering.
Avoiding Delays
Most order delays are due to missing information. Be sure to specify sizes, colors, and any personalized information.
Payment Terms
Visa, MasterCard, America Express, Discover, and Purchase Orders (subject to Federal Supplier authorization) are accepted. Credit will be extended on authorized purchase orders of local, state, and government agencies. Terms are Net 30 days. All other orders, prior to shipment, must be paid in full by check, money order, or credit card. We will make partial shipments to meet customer deadlines. Partial invoices must be paid within our payment terms.
Back Orders
Unexpected demands or production delays on occasion may result in items that are temporarily out of stock. It is our policy to ship all available merchandise and back-order the balance unless the customer specifies otherwise.
Returns & Exchanges
Return Policy
- Merchandise may only be returned with prior authorization and within 30 days of receipt.
- No merchandise will be accepted for exchange or credit without prior authorization from Federal Supplier Inc.
- Returns of custom-made or obsolete merchandise will not be accepted.
- Freight must be prepaid on all returns. There will be a 15% restocking fee on all returned items.
- Return of goods that have been worn or soiled will not be accepted. Please make sure goods are accepted before use.
- For the authorized return of merchandise, please:
- Include a copy of the packing slip along with return instructions for our return department (credit or exchange)
- Return package via post office insured, or by any other method that allows tracking to:
Federal Supplier Inc.
5776 Lindero Canyon Rd.
Suite D-122
Westlake Village, CA 91362
(855) 678-9999
Missing or Damaged Goods
Missing, damaged, or defective merchandise must be reported at once upon receipt. A packing list is enclosed with each order whichlists all merchandise shipped. Damaged shipping boxes must be noted as such and saved for purposes ofsixty (60) days.
We cannot accept responsibility for missing or damaged items reported more than 48 hours after delivery.
Shipping & Delivery
All orders ship UPS Ground by default. Other methods may be specified with our Sales Department. Shipments are F.O.B. Westlake Village, CA, with shipping charges prepaid and added to the invoice. Our shipping department routes all shipments unless requested otherwise. Shipping prices are subject to change. The prices stated below are estimates; shipping costs include shipping expenses, handling, and insurance if shipped via UPS.
All shipping charges are non-refundable.
APO, FPO & P.O. Boxes
All orders shipping to an APO, FPO, or PO Box will ship US Priority Mail without exception.